Wednesday, August 5, 2015

YES, You are terrible!

For the past 6 years I've been living in Saffron condo using Extiva, no other ISP available for home users. There was no major issue about Extiva until recent year YES "took over" Extiva and 100% of reisdents voted to bring in another ISP which is TIME. When YES know about this, immediately they came up with the package of RM 129 10mbps unlimited data for Saffron residents. By then, after the voting spoken, I have moved to Capers 2 blocks away from Saffron. And you know what, because Capers was just VPed in January 2015 and they have full control over the management and everything in Capers, therefore we as owners (residents) have no choice but to subscribe YES. I knew about this during launching and I was okay with it, cos I don't see any other option based on experience in Saffron. Then again, RM 179 10mbps unlimited data for Capers. What did I say? Double standard! You see, RM 129 10mbps for Saffron residents, but RM 179 10mbps for Capers residents; this is so business strategy for monopoly. So I am pretty sure after 2 years, we owners will decide to change to another ISP, no matter what cost it gonna take us (I'm sure TIME can waive the installation cost if we all residents take up their package, just like what happened in Saffron).

Anyway, today I'm writing this, is not the price & monopoly shit. I never good in word, like my blog description stated. But I'm pretty straight forward guy.

I always forget my password for the web portal to login My Account. Make sense for everyone to just click "Forgot Password" and we can reset the password. So did I. But after changed to new password, I try to login again and it failed giving me the error message :

"The Yes ID or Password you entered is incorrect. Please re-enter your Yes ID and Password."

Then, what is the point of having the "Forgot Password" feature for user to retrieve their password or reset password? The only purpose of the automate feature is to make convenient to users as well as the server team. It is the most common feature in all website and even myself as Front/Back-end developer know about how to do this, but YES developers couldn't do this simple feature? Come on! Hired expat to work for you and they can't seen to solve the issue? 

I called YES Customer Service and they have only 2 customer service staff in charge for Capers condominium Internet service and a backend team for Capers Internet configuration. Now back to my issue, I called to ask why every time I cannot login after I reset to new password successfully? The answer is always the same and that is, "We will pass to our backend team to check on this and we will call you back later." I'm not blaming on the customer service staff. In fact I pity them for have to deal with a angry customer like me. Yeah! Of course I am still angry the moment writing this post. I'm pretty sure you will be angry too, after so many times reset the password and still cannot login to the web portal. 

Here's the screenshot I do just to show you:

First I click on the Forgot Password link.

Key in the YES ID so that they will send email with Reset Password link to your email address.

Then here is the email looks like: